Customer Support
Contact Us
We're here to help with any questions about your VIP membership
Get in Touch
Phone Support
+41 44 555 12 34
Mon-Sun: 8:00 - 22:00 CET
Direct phone support for urgent matters
Email Support
support@swisswinss.com
Response within 24 hours
General inquiries and non-urgent support
Live Chat
Available in app
Mon-Sun: 9:00 - 21:00 CET
Instant assistance for VIP members
VIP Concierge
Platinum & Diamond only
24/7 for Diamond members
Dedicated personal support
Office Locations
Zürich (Headquarters)
Bahnhofstrasse 1, 8001 Zürich
+41 44 555 12 34
Mon-Fri: 9:00 - 18:00
Geneva
Rue du Rhône 50, 1204 Geneva
+41 22 555 56 78
Mon-Fri: 9:00 - 17:00
Basel
Freie Strasse 25, 4001 Basel
+41 61 555 90 12
Mon-Fri: 9:00 - 17:00
Send us a Message
Fill out the form below and we'll get back to you within 24 hours
Emergency Support & Responsible Gaming
If you need immediate assistance with account security, suspected fraud, or gambling-related concerns, please contact us directly:
Emergency Hotline
+41 44 555 19 99 (24/7)Gambling Support
sos-spielsucht.ch | 0800 801 381