Privacy Policy

Personal Information: • Name, email address, phone number • Date of birth (for age verification) • Address and Swiss residence verification • Payment information for rewards processing • Government-issued ID for compliance verification Usage Information: • Platform interaction data and preferences • Points earning and redemption history • Communication preferences and history • Device information and IP addresses • Cookies and similar tracking technologies Partner Casino Information: • Gaming activity at partner venues (anonymized) • Rewards program participation data • VIP tier progress and achievements

We use your personal information for: Platform Operations: • Account creation and management • Points tracking and rewards processing • VIP tier calculations and benefits • Customer service and support • Platform security and fraud prevention Communications: • Service-related notifications • Promotional offers (with consent) • Important account updates • Regulatory compliance communications Legal and Compliance: • Swiss gambling regulation compliance • Age and identity verification • Anti-money laundering (AML) checks • Regulatory reporting requirements • Legal obligation fulfillment

We share information only when necessary: Partner Casinos: • Anonymized gaming activity for points calculation • VIP tier status for benefit eligibility • Fraud prevention and security purposes Service Providers: • Cloud hosting and data storage (Swiss-based) • Payment processing for rewards • Customer support systems • Analytics and platform improvement Legal Requirements: • Swiss Federal Gaming Board reporting • Court orders and legal investigations • Anti-money laundering compliance • Tax reporting when required We never sell personal information to third parties.

Security Measures: • Industry-standard encryption (AES-256) • Secure data centers in Switzerland • Regular security audits and assessments • Multi-factor authentication options • Role-based access controls for staff Data Retention: • Account data: Retained while membership is active • Transaction history: 7 years (Swiss legal requirement) • Support communications: 3 years • Marketing data: Until consent is withdrawn • Anonymized analytics: Indefinitely International Transfers: • Data is stored primarily in Switzerland • EU transfers under adequate protection • Third-country transfers with appropriate safeguards

Under Swiss and EU law, you have the right to: Access Rights: • Request a copy of your personal data • Receive data in a structured, machine-readable format • Verify the accuracy of your information Control Rights: • Correct inaccurate personal information • Request deletion of your data (with limitations) • Restrict processing in certain circumstances • Object to direct marketing communications Data Portability: • Export your data to another service • Transfer points history and preferences • Maintain copies of your communications To exercise these rights, contact privacy@swisswinss.com

We use cookies and similar technologies: Essential Cookies (Required): • Authentication and session management • Security and fraud prevention • Basic platform functionality • Language and preference settings Analytics Cookies (Optional): • Platform usage and performance • Error tracking and improvement • User experience optimization • A/B testing for features Marketing Cookies (With Consent): • Personalized promotions and offers • Cross-platform advertising • Social media integration • Campaign effectiveness measurement You can manage cookie preferences in your account settings.

We comply with: Swiss Laws: • Federal Data Protection Act (FADP) • Swiss gambling regulations • Consumer protection laws • Electronic communications regulations International Standards: • EU General Data Protection Regulation (GDPR) • Payment Card Industry (PCI) standards • ISO 27001 security certification • Anti-money laundering (AML) requirements Regulatory Oversight: • Swiss Federal Gaming Board supervision • Swiss Federal Data Protection Commissioner • Cantonal gambling authorities • Financial intelligence unit reporting

Platform Restrictions: • Service limited to adults 18 years and older • Age verification required during registration • Automatic account suspension for underage users • No intentional collection of children's data If we discover underage account creation: • Immediate account suspension • Data deletion within 30 days • Parent/guardian notification • Cooperation with authorities if required Parents who believe their child has created an account should contact us immediately at privacy@swisswinss.com.

In case of a data breach: Immediate Response: • Incident assessment within 1 hour • Containment measures activated • Forensic investigation initiated • Regulatory notification within 72 hours Member Notification: • Direct communication for high-risk breaches • Platform notification for all members • Clear explanation of impact and risks • Steps taken and recommended actions Our 24/7 security team monitors for threats and maintains incident response procedures compliant with Swiss and EU requirements.